Rental Agreement & Liability Waiver

This Rental Agreement (“Agreement”) is between L&H Party Co. (“Company,” “we,” “us”) and the individual or organization renting from us (“Customer,” “you”). Your rental date(s) and items are the ones on your booking confirmation or invoice.

“Rental Items” means equipment, linens, décor, backdrops, accessories and other property that must be returned to us. It does not include consumables you buy to use or keep, such as ice cream mix, cups, cones, sauces or other supplies.

By booking with us, you agree to the following.

1. Reservation, payment & cancellation

A deposit of 25% of your total, including sales tax (minimum $25), is due when you book and is applied to your total. The remaining balance is charged to the card you paid with 7 days before your event (or soon after you book, if your event is closer than that); by booking, you authorize that charge.

Bookings made at least 14 days before the event are confirmed as soon as the deposit is paid. Closer bookings are reviewed by us first; if we can't accommodate one, everything you paid is refunded.

If you cancel:

• $25 of what you paid is a non-refundable reservation fee, however early you cancel.
• At least 14 days before your event: everything else you paid is refunded.
• Less than 14 days before your event: 50% of what you paid is refunded (never more than all but the $25 reservation fee).
• Instead of cancelling, you may ask to move your booking to another available date. We may allow this once, at our discretion.

If we cancel and can't fulfill your booking, everything you paid for the unavailable items is refunded.

2. Your responsibility

You are responsible for Rental Items from the time they are picked up or delivered until they are returned to us or picked up by us. That includes Rental Items used or handled by your guests, vendors, venue staff or anyone else during the rental period.

You agree to use, transport, store and protect Rental Items reasonably and according to any instructions we give you. You are responsible for damage caused by misuse, neglect, improper transportation or setup, not following instructions, or not reasonably protecting Rental Items from weather or other hazards.

3. Normal wear, damage & loss

Normal wear and tear from ordinary rental use is expected and is never charged.

You are responsible for Rental Items that are lost, stolen, missing, or damaged beyond normal wear and tear while in your possession or control:

• If an item can reasonably be restored to rentable condition, you pay the reasonable cost of the repair, specialized cleaning, replacement parts or restoration it needs.
• If an item is lost or can't reasonably be restored, you pay the reasonable current retail cost of the same or a substantially similar replacement, including shipping.

We inspect Rental Items after they come back and will make reasonable efforts to tell you about any damage or missing items within 72 hours of their return. Amounts owed for damage, loss, cleaning or replacement are due within 7 days of our invoice.

4. Linens

Please don't wash, bleach, spot-treat, iron or otherwise try to clean rented linens unless we ask you to. They don't need to be washed before you return them, and ordinary food, drink, grass or similar stains that come out in normal laundering are normal rental use and are not charged.

Permanent stains, wax, paint, ink, burns, tears, mildew, or other damage that can't reasonably be removed or repaired may be charged as described in section 3.

5. Rental periods, returns & late fees

Rental periods depend on the item. Décor and other 72-hour rentals are picked up the day before your event. The soft serve machine and soda bar are available from 11:00 AM on the day of your event and are due back by 9:00 AM the following day. Please return items free of food, drinks, confetti and other debris.

Rental Items must be returned by the return date and time we give you for your booking. A 15-minute grace period applies. After that, late Rental Items may be charged $35 for each hour or part of an hour, counted from the scheduled return time. Late fees are capped at the greater of $150 or the rental price of the late items.

If a late return directly causes us to lose, refund or be unable to fulfill another confirmed booking, you may also be responsible for our reasonable, documented losses from it, beyond the late fee.

Late fees apply only to Rental Items that must be returned, never to purchased consumables.

6. Soft serve machine rentals

When your rental includes the soft serve machine, you also agree to:

• Plug it into a dedicated 120V circuit rated for at least 15 amps (20 amps is recommended).
• Not share that circuit with other high-load appliances.
• Not use extension cords, adapters or power strips unless we provided or specifically approved them.
• Use only soft serve mix we provided or approved.
• Follow all setup, operating, cleaning and shutdown instructions we provide, and not open, modify or tamper with the machine.

You are responsible for damage that results from not following these requirements.

Cleaning. Unless you purchase our $35 cleaning service, the machine must be rinsed and cleaned according to our instructions before it's returned. If you skip that, or return it with substantial mix still inside, a $50 cleaning fee may be charged.

With the $35 cleaning service, you don't need to rinse the machine, but you must remove and discard as much remaining mix as reasonably practical. Some mix or liquid may remain, so protect your vehicle and belongings from drips, leaks or spills on the way back.

7. Pickup, delivery & transportation

Rentals are picked up from and returned to us in Farmington unless you choose delivery when you book. Delivery is available to addresses within a 45-minute drive of Farmington and is priced per trip (a drop-off or a return pickup) by that drive, covering the drive both ways plus loading and unloading: $50 per trip within a 15-minute drive of Farmington, $75 within 30 minutes and $100 within 45. Longer setups are quoted separately, and any other delivery terms are stated on your booking or invoice.

When you transport Rental Items yourself, you are responsible for safely loading, securing, transporting and unloading them. We are not responsible for damage to your vehicle or belongings from transportation you provide, including spills or leaks from equipment.

8. Liability

You assume the ordinary risks of possessing, transporting, setting up and using Rental Items.

To the fullest extent permitted by law, you agree to indemnify and hold harmless L&H Party Co., its owners, employees and agents from claims, injuries, damages, losses or liabilities arising from your or a third party's possession, transportation, setup, use or misuse of Rental Items, except to the extent caused by our negligence or willful misconduct.

9. Agreement & electronic signature

By typing your name and checking the agreement box, whether when you book online or through a signing link we email you, or by signing a printed copy, you confirm that you have read and agree to this Agreement, including your responsibility for late returns, damage, loss, cleaning and replacement costs. You agree that this is your signature, with the same force and effect as a handwritten one. We keep a record of the name you typed, the version you accepted and when.